Nortel Feature Codes

We do a LOT of service on Nortel telephone equipment.  Nortel was purchased by Avaya a few years ago but there is still a huge install base of Nortel phone systems out there.  I get a lot of calls from customers asking how to use their phone system and I find it helpful to have a list of feature codes. These will work with the Nortel/Norstar 616, 824, CICS, MICS & BCM. 

NORTEL CODES FOR PROGRAMMING PHONE

FEATURE 0 Speed Dial  

FEATURE 1 Send Message  

FEATURE 2 Ring Again  

FEATURE 3 Call Conference  

FEATURE 4 Call Forward  

FEATURE 5 Last No. Redial  

FEATURE 60 Page-General   

FEATURE 61 Page-Sets  

FEATURE 62 Page-External Speakers  

FEATURE 63 Page-All  

FEATURE 64(=LP Code) Line Pool  

FEATURE 65 View Message  

FEATURE 66 Voice Call  

FEATURE 67 Save No.  

FEATURE 68 Class of Service  

FEATURE 69 Priority Call  

FEATURE 70 Transfer  

FEATURE 74 Call Park  

FEATURE 75 Group Pickup  

FEATURE 76 Directed Pickup  

FEATURE 77 Call Duration Timer  

FEATURE 78 Dialing Pause  

FEATURE 79 Exclusive Hold  

FEATURE 82 Call Camp  

FEATURE 83 Privacy on Lines  

FEATURE 84 Redirected Line  

FEATURE 85 Do Not Disturb  

FEATURE 86 Background Music on Speaker  

FEATURE 88 Block Voice Call  

FEATURE 801   Call Queuing

FEATURE 802   Group Listen

FEATURE 803   Display Date & Time

FEATURE 811   Caller ID Info

FEATURE 812   View Call Log

FEATURE 813   Manual Call Log

FEATURE 815   Deletes Call Log Items

FEATURE #+Feature Code   Cancels a Feature

FEATURE *0   Button Inquiry

FEATURE *1   Erases Feature

FEATURE *2   Programs Autodial Key

FEATURE *3   Programs Feature Key

FEATURE *4   Program Speed Dial

FEATURE *6   Ring Type

FEATURE *7   Contrast of Display

FEATURE *80   Ringer Volume

FEATURE *81   Move Lines

FEATURE *82   Dialing Mode

FEATURE *84   Call Log

FEATURE *85   Assign Call Log Password

FEATURE *89   Release

FEATURE 980 VM Leave Message

FEATURE 981 VM Open Mailbox

FEATURE 982 VM Operator Feature

FEATURE 983 VM Administration

FEATURE 984 Set Time & Date (Startalk mini and Startalk A-C)

FEATURE 985 Inquire VM DN

FEATURE 986 VM Transfer to Mailbox

FEATURE 987 VM VM Interrupt = (NVM & Startalk Flash)

 

Conference Call

Call first party.

Press Feature 3 (call will be put on hold)

Press Line Key

Call Second party

Press held line

*If you don’t enter it fast enough it will time out and you will have to start over. 

Trunk to Trunk Transfer

Call first party

Hit transfer button (do not put the call on hold)

Press another line key

Dial Second Party

Hang Up

If you have questions about or need service on your Nortel/Norstar  616,824,CICS,MICS or BCM, please feel free to contact me.

Adam Stern

410-239-2227

astern@absphones.com 

www.absphones.com 

 

Storm season is upon us

It's storm season again here on the East Coast and that means that your phone system is at risk for lightning damage or power surge/spike damage.  This might seem like common sense to most people, but you need to have your phone system plugged into a UPS/Battery Backup.  A surge protector is better than nothing, but I recommend a UPS.  Phone equipment, especially older PBX systems are very susceptible to power damage.  This usually happens when the power goes off and then suddenly comes back on.  A UPS/Battery Backup is designed to protect the equipment that is plugged into it.  The surge may in fact destroy the battery backup but it will "take the hit" and leave your phone equipment protected.  Most people ignore this, but there is a card that you can fill out when you purchase the UPS that will give you insurance against damage.  The better the UPS, the more insurance included.  I can't tel you the number of times I have been out on a service call for a down system and I walk into the phone closet and the phone system is plugged directly into the outlet with not protection.  We provide a UPS with every phone system we sell.  We won't install a phone system without one.  Other than a phone going out now and then, most equipment failure with phone systems is associated with storms and power outages.  One of the easiest and most cost effective preventative maintenance steps you can take is to make sure you have adequate protection on you phone system.

If you have questions about how to protect your investment in your telephone system, please feel free to contact me.

Adam Stern
410-239-2227
www.absphones.com

astern@absphones.com