We do a LOT of service on Nortel telephone equipment. Nortel was purchased by Avaya a few years ago but there is still a huge install base of Nortel phone systems out there. I get a lot of calls from customers asking how to use their phone system and I find it helpful to have a list of feature codes. These will work with the Nortel/Norstar 616, 824, CICS, MICS & BCM.
NORTEL CODES FOR PROGRAMMING
PHONE
FEATURE 0 Speed
Dial
FEATURE 1 Send
Message
FEATURE 2 Ring
Again
FEATURE 3 Call
Conference
FEATURE 4 Call
Forward
FEATURE 5 Last No.
Redial
FEATURE 60
Page-General
FEATURE 61
Page-Sets
FEATURE 62 Page-External
Speakers
FEATURE 63 Page-All
FEATURE 64(=LP Code) Line
Pool
FEATURE 65 View
Message
FEATURE 66 Voice
Call
FEATURE 67 Save No.
FEATURE 68 Class of
Service
FEATURE 69 Priority
Call
FEATURE 70 Transfer
FEATURE 74 Call
Park
FEATURE 75 Group
Pickup
FEATURE 76 Directed
Pickup
FEATURE 77 Call Duration
Timer
FEATURE 78 Dialing
Pause
FEATURE 79 Exclusive
Hold
FEATURE 82 Call
Camp
FEATURE 83 Privacy on
Lines
FEATURE 84 Redirected
Line
FEATURE 85 Do Not
Disturb
FEATURE 86 Background Music on
Speaker
FEATURE 88 Block Voice
Call
FEATURE 801 Call
Queuing
FEATURE 802 Group
Listen
FEATURE 803 Display
Date & Time
FEATURE 811 Caller
ID Info
FEATURE 812 View
Call Log
FEATURE 813 Manual
Call Log
FEATURE 815 Deletes
Call Log Items
FEATURE #+Feature
Code Cancels a Feature
FEATURE *0 Button
Inquiry
FEATURE *1 Erases
Feature
FEATURE *2 Programs
Autodial Key
FEATURE *3 Programs
Feature Key
FEATURE *4 Program
Speed Dial
FEATURE *6 Ring
Type
FEATURE *7 Contrast
of Display
FEATURE *80 Ringer
Volume
FEATURE *81 Move
Lines
FEATURE *82 Dialing
Mode
FEATURE *84 Call
Log
FEATURE *85 Assign
Call Log Password
FEATURE *89 Release
FEATURE 980 VM Leave Message
FEATURE 981 VM Open Mailbox
FEATURE 982 VM Operator Feature
FEATURE 983 VM Administration
FEATURE 984 Set Time & Date
(Startalk mini and Startalk A-C)
FEATURE 985 Inquire VM DN
FEATURE 986 VM Transfer to
Mailbox
FEATURE 987 VM VM Interrupt =
(NVM & Startalk Flash)
Conference Call
Call first party.
Press Feature 3 (call will be
put on hold)
Press Line Key
Call Second party
Press held line
*If you don’t enter it fast
enough it will time out and you will have to start over.
Trunk to Trunk Transfer
Call first party
Hit transfer button (do not put
the call on hold)
Press another line key
Dial Second Party
Hang Up
If you have questions about or need service on your Nortel/Norstar 616,824,CICS,MICS or BCM, please feel free to contact me.
Adam Stern
410-239-2227
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